How to Access Form Analytics in Teams?

  • Bartlett_director
    Asked on June 27, 2024 at 12:24 PM

    Hey, in my personal workspace I can see the dropdown for form analytics, but ones i make in the teams workspace I cannot. How do i access the analytics in the teams workspace?

  • Marehlene_B JotForm Support
    Replied on June 27, 2024 at 12:29 PM

    Hi Alexia,

    Thanks for reaching out to Jotform Support. When I tried to move one of my forms to a Team Workspace, I saw the Form Analytics menu and was able to access it. Check out the screencast below to see my results:

    How to Access Form Analytics in Teams? Image 1 Screenshot 20 Can you take a screenshot of what’s happening and send it to us? We’ve got a guide here that’ll show you how to do that.

    Once we hear back from you, we'll be able to move forward with a solution.

  • Bartlett_director
    Replied on June 27, 2024 at 1:19 PM

    https://www.loom.com/share/9a92012c63a649f48136cdf1bc74dca4

    Here is the issue we are experienceing

  • Paul Janver JotForm Support
    Replied on June 27, 2024 at 1:45 PM

    Hi Alexia,

    Thanks for getting back to us. I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

  • Paul Janver JotForm Support
    Replied on June 27, 2024 at 2:19 PM

    Hi Alexia,

    Thanks for your patience, we appreciate it. After investigating, I found out that you are trying to access form analytics on a sign document. Unfortunately, there's no form analytics option on sign documents that's why you only have fewer options when clicking More.

    Check out our guide on Understanding Form Analytics and Ways on How to Get Your User's Info.

    Let us know if you have any other questions.


  • Bartlett_director
    Replied on June 27, 2024 at 3:28 PM

    Gotcha, thanks

 
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