Issues moving in

Hello good morning. I’m having trouble getting into my account. an account was created for me through my organization Mobile health a couple days ago I was able to login and now I am unable to login again and when I send a request for to change the password I never receive it is there someone that can please help me

Hi Sal,

Thanks for reaching out to Jotform Support. It seems that you’ve created a ticket for our Regular Jotform Support, but because you have an Enterprise account, we have a dedicated Enterprise Support Team to help you. I’ve gone ahead and contacted the Enterprise Support Team about this, and they should be reaching out to you shortly to help you.

Thanks for your patience and understanding, we appreciate it.

Thank you so much
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Hi Sal,

Thank you for your patience. I checked your server and didn't see any password reset emails. Are you making sure to use your server specific login page https://mobilehealth.jotform.com/login? I triggered a password reset email there and it's showing in the logs that it has been sent.

Give this a try and let us know if you're still experiencing difficulty logging in.