PDFs are not attaching to notification emails

All of my forms have the PDF attachment option selected so they will send a PDF attachment with the form for our records. But none of the forms are sending them anymore. Not just one form but all of them aren't working anymore even though it's selected.

Hi Dustin,

Thanks for reaching out to Jotform Support. I'll need a bit of time to look into this. I'll get back to you as soon as I can.

Thanks for your patience and understanding, we appreciate it.

Hi Dustin,

When I cloned and tested one of your forms, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

I've also received the PDF via autoresponder email. Is this happening with all of your email alerts or only the notification email? Usually, if we remove the Notification Email and then add it back, that solves the issue. Let me help you do that: 

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. In the menu on the left side of the page, click on Emails.

3. On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

1. While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

2. Next, select Notification Email.

3. Turn on Attach PDF, then choose the PDFs to attach.

            4. Select Save at the bottom when finished.

Give it a try and let us know if you need any help.