Does Jotform provide any back up services?

  • orendaoffice97
    Asked on June 27, 2024 at 4:28 AM

    Hello there..

    Does Jotform provide any back up data after submission beside storing the data ?
    best regards..

  • William JotForm Support
    Replied on June 27, 2024 at 4:40 AM

    Hi Orenda Office,

    Thanks for reaching out to Jotform Support. The backup data is not generally available to end-users and is private for administrative purposes only. Is there a specific issue that you wish to look into with the data storage of your account?

    As soon as we hear back from you we'll help you more with this.

  • orendaoffice97
    Replied on June 27, 2024 at 4:56 AM

    I am talking regarding the administration not end users..

    For instance I am buying a deal and after the deal ended what will happen for the data in it ?


  • Gilbert JotForm Support
    Replied on June 27, 2024 at 5:18 AM

    Hi orendaoffice97,

    Thanks for getting back to us. Jotform offers several backup methods besides the storage of the data after submission.

    1. We have a Backup tool that you can use to manually back up your data.
    2. You can also use our Export Data feature so you'll have a copy of all your forms as HTML files, your submission data as a CSV file, and uploaded files, all in a single ZIP file. 
    3. You can also use some of our integrations to back up the data on another platform. You can integrate your form with Dropbox to send the data with just one click from the Jotform Tables. You can also integrate your form with Google Drive to automatically send the data there after submission.

    If in case you upgrade to a paid account, and you collected a huge number of submissions, the submission data will still be saved and stored within Jotform even if you decide to cancel your subscription.

    Let us know if you have any other questions.

 
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