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LillyAsked on June 27, 2024 at 12:22 AM
To Whom it May Concern,
I would like to login my ''Jotform'' account but when I try to enter using Facebook there is a problem occurred as ''App non active - the app is not accessible at the moment and the app developer is aware of the problem. You can login when the app is reactivated"
Can you help me please?
Best Regards,
Lilly
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Raymond JotForm SupportReplied on June 27, 2024 at 1:02 AM
Hi Lily,
Thanks for reaching out to Jotform Support. Our system indicates that there are no accounts associated with the email address you shared. Additionally, there is an issue using the Facebook log in at the moment, but we've notified Facebook already and it is already being fixed.
To help you log in to your account, please share with us one of the links to any of your forms so we can track your account.
Once we hear back from you, we'll be able to help you with this.
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LillyReplied on June 27, 2024 at 1:14 AM
Hi Raymond,
Thanks for reply; your system is right, i tried to use the e-mail associated to my account for this inquiry but the system wouldn't let me log in and post.
To help you track my account here's the link to my app: https://eu.jotform.com/app/240653330746353
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Raymond JotForm SupportReplied on June 27, 2024 at 1:20 AM
Hi Lilly,
The link you shared is associated with the Jotform account under the email address "l**x-92@hotmail.it". If you recognize this email address, please log in using this to access your app.
Give it a try and let us know if you need any help.
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lixx92Replied on June 27, 2024 at 1:30 AM
Yeah, that's my e-mail!
I had to change my password due to persistent login failure, now it's working but i have to login via email and password, Facebook doesn't work
Thanks for support, have a great day :)