My account is suspended please help

Hello

i had to change my password and now my account is suspended. Please help!

Hi June,

Thanks for reaching out to Jotform Support. Your account was suspended because you’ve got a form named "Authorize Payment Form" that’s breaking our Terms of Use by collecting credit card information in plain text fields.

In line with our PCI certification, we have to deny the collection of credit card details on regular forms. But, we have other PCI-compliant ways you can do this. All you need to do is choose one of the payment processors available on our platform and integrate it into your form. You still won't be able to collect credit card details directly, though. If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of our Payment Authorization feature. 

If you’ll agree to follow our Terms of Use and let us delete the offending fields mentioned above, we can lift the suspension on your account.

Once we hear back from you, we'll be able to move forward with this.

Hello,
I just told this from my host and was trying to go in a delete it. As you can tell I have not been in the system for a while. Can you delete it so I can start using Jotforms again, please. I agree to the policy and guidelines.
I’m currently taking a training to learn the new correct way.
Thank you,
June
Sent from Rich Travel Agency, LLC
...

Hi June,

We have deleted the offending fields and lift the suspension on your account. You should be able to login into your account now. If you encounter any issue when logging in, please try to reset your password. It's easy to do that, let me show you how:

1. Go to the Jotform Main Page and click on Login.

2. On the login screen, click on Forgot Password.

3. Enter your email address and then click on Send Reset Instructions.

4. You'll get an email with instructions about how to reset your password. In the email, click on Reset Password.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

Your new password is now set and you can use it to log into your Jotform account.

Let us know if you have any other questions.