PDF template is not saving properly

  • websitecreators450
    Asked on June 26, 2024 at 7:21 PM

    I keep saving new drafts for my printing template but every time I saved it and apply it to a new submission, it reverts back. This is the worst system I have ever used in my life and I have been messing with this ALL DAY.


    I have changed the draft and re- saved another version more than 20 times at this point. ALL I WANT IS IT TO SAY:

    employer name - position title - how long have you been employed here - work phone


    JUST LIKE HOW IT IS BELOW IN THE SAME EXACT FORM FOR THE CO -APPLICANT SIDE. WHAT IS GOING ON????  

    Jotform Thread 16312431 Screenshot
  • websitecreators450
    Replied on June 26, 2024 at 7:23 PM

    it'll work for the first copy i print then once i try to apply the template to the same exact submission that i just fixed it reverts back. This has got to be the worst program i've ever used in my life. I am ready to give up and ditch this bull shit


  • websitecreators450
    Replied on June 26, 2024 at 8:01 PM

    ????????????????

  • Jessica JotForm Support
    Replied on June 26, 2024 at 10:45 PM

    Hi websitecreators450,

    Thanks for reaching out to Jotform Support. After checking your form, it looks like you have created more than one PDF within your PDF Editor. The PDF might be retrieving incorrectly. Could you kindly delete the unused PDF, then test it again?

    PDF template is not saving properly Image 1 Screenshot 40

    Let me show you how to navigate to your PDF Editor:

    1. In My Form, select a form.
    2. Click More on the right side of the form. 
    3. Select Open PDF Editor.

    PDF template is not saving properly Image 2 Screenshot 51

    You will be directed to PDF Editor, where you can remove the unused PDF document. To remove it, you will need to open any of the PDF document by clicking on the available tab, then click on the three-dot menu beside the tab name, and select Delete.

    PDF template is not saving properly Image 3 Screenshot 62

    Let us know if the issue still persists.

 
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