Jotform Branding still showing even I already turned it off.

  • J_McLaughlin
    Asked on June 26, 2024 at 5:00 PM

    Please see attached for screenshots of the branding on the Thank You page. Also, we already unchecked the "Powered by" button in our admin settings. Additionally, you can test it yourself with the url below.

    Jotform Thread 16308541 Screenshot
  • Camila JotForm Support
    Replied on June 26, 2024 at 5:17 PM

    Hi J_McLaughlin,

    Thanks for reaching out to Jotform Support. I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

    Thanks for your patience and understanding, we appreciate it.

  • Camila JotForm Support
    Replied on June 26, 2024 at 8:02 PM

    Hi J_McLaughlin,

    When I tested your form, the same thing happened, so I created a ticket about it and escalated this to our Developers. Our Developers are working on the issue as fast as they can. As soon as we have an update, we’ll let you know.

    We appreciate your patience while we work on a solution.


  • Ayça JotForm Developer
    Replied on July 1, 2024 at 10:29 AM

    Hi J_McLaughlin,

    We are sorry that this is happening. This issue has been resolved.

    If you require further assistance, please feel free to contact us.

 
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