Account suspended due to bank inquiry

How do I reactivate my account. My accountant I correctly disputed the charge and the bank has already moved forward with issuing me a new card. I would like to reactivate with a new card.

Hi Channy,

Thanks for reaching out to Jotform Support. I reached out to the relevant team about this to review your account. As soon as I hear back from them, we'll let you know.

Thanks for your patience.

Hi Channy,

I've heard back from the relevant team and would want you to send a copy of the bank resolution to support@jotform.com with the subject Thread #16307311.

Let us know if there’s anything else we can help you with.

I just want to link a new credit card but I can’t if I can’t get into my account. Please reactivate my account so I can link a new card.

Hi Channy,

Please be informed that your Jotform account was suspended due to a fraudulent credit card status. This means Jotform is trying to charge you for a subscription but your credit card keeps declining. Please contact your bank regarding this matter and send a copy of the bank resolution to support@jotform.com with the subject Thread #16307311 once it is cleared. 

Let us know if you have any other questions.

i understand but again that card was closed because my accountant thought this was fraudulent charge because I forgot about the auto renewal. I just want to link a new credit card to my account. Why is this so difficult?

Hi Channy,

Since your account is now under the relevant team, I would suggest you send them an email with this explanation so they can review the credit card account.

Let us know if there's anything else we can help you with.

Please send me the relevant team contact information.

Hi Channy,

You can reach out to them by sending an email to support@jotform.com with the subject Thread #16307311 so that they can also review this thread. 

Let us know if you have any other questions.