Account login gives error "you already have an account with this email"

  • Blayne Dennis
    Asked on June 26, 2024 at 3:26 PM

    IMPORTANT: My actual login email is "blaynetdennis@gmail.com". I am giving you an alternate email "blaynethomasdennis@gmail.com" in the "email" section of this request because when I try to post my question it gives me *another* login prompt, which I can't get through.


    ISSUE:

    When I try to login to my account (login, *not* "sign up") via gmail login (IE, I'm clicking on the "login with gmail icon" and following prompts, not entering an email and password explicitly) I am repeatedly getting this error message:
    """

    You already have an account with this email. Please verify your email address to log in with Google.

    """

    See attached screenshot.


    Please help me be able to properly login, this is blocking me from using your service.

    Jotform Thread 16305021 Screenshot
  • Manilene JotForm Support
    Replied on June 26, 2024 at 3:53 PM

    Hi Blayne,

    Thanks for reaching out to Jotform Support. This message typically means that you've previously signed up for a JotForm account using your email address, but you're currently trying to log in using the Google login option. JotForm requires you to verify your email address linked to your Google account before you can log in with it.

    This verification step ensures that the email associated with your Google account is confirmed and can be used securely with JotForm. To proceed, check your email inbox associated with your Google account for any verification emails from JotForm and follow the instructions provided to verify your email address.

    Reach out again if you have any other questions.

 
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