How to recover our suspended account?

  • shakil tailor
    Asked on June 26, 2024 at 12:56 PM

    We have been using the form for the past few years without any issue, all of sudden from this morning it has been suspended. kindly please activate the account ASAP to avoid our work getting affected. if you are looking for any particular information please do let us know and we would be more than happy to provide it.

  • Bilal JotForm Support
    Replied on June 26, 2024 at 1:07 PM

    Hi shakil, 

    Thanks for reaching out to Jotform Support. I checked your account, and it appears that your form 212505087511145 was flagged as offering fake services. If you believe that your account was suspended in error, we’ll need you to do the following:

    • Send us the URL where your form is used.
    • Send us a link to your website or proof of affiliation with a legitimate institution.
    • Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send all of these to reviewers@jotform.com with Thread# 16298321 as the subject, and we’ll let you know the status of your account after we’ve done a thorough review of them.

    In the meantime, let us know if you need any other help.

 
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