Conditions not working.

  • studentdesign
    Asked on June 26, 2024 at 11:14 AM

    Hi there,

    I am having issues with the conditions on page 3 for the question "What type of MOD work are you requesting?"

  • Shirized JotForm Support
    Replied on June 26, 2024 at 11:40 AM

    Hi studentdesign,

    Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

    Thanks for your patience and understanding, we appreciate it.

  • Shirized JotForm Support
    Replied on June 26, 2024 at 11:53 AM

    Hi studentdesign,

    After checking your condition, I noticed that 2 conditions in your form caused the conditions you have set up not to work. You just need to remove the conditions shown in the screenshot below:

    Conditions not working Screenshot 30

    Let me show you how to delete it:

    1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
    2. Select Conditions on the left. 
    3. Next, delete or disable conditions 18 and 22 by hovering your mouse on the gear icon

    Conditions not working Screenshot 41

    Give it a try and let us know how it goes.

 
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