Why Square integration not working

  • DVHS2022
    Asked on June 26, 2024 at 10:13 AM

    I can add the Square integration but online there is no place to add the credit card number and it shows an error message

    Jotform Thread 16289801 Screenshot
  • Kate JotForm Support
    Replied on June 26, 2024 at 10:30 AM

    Hi DVHS2022, 

    Thanks for reaching out to Jotform Support. Usually, if we remove the Square Integration and then integrate it again, that gets things working again. Let me show you how to do it:

    1. Open your form in Form Builder, then click on the Product List field.
    2. Click on the Wand icon on the field, and click on Settings in the menu that opens up.
    3. Now, click on the green Connected button and select Disconnect.
    4. Then, click on Connect and connect the Integration again.
    5. Click on Continue, and that's it.

    Why Square integration not working Image 1 Screenshot 20

    If you continue to have the same problem, be sure to check your Square account to make sure that everything is set up right.

    Give it a try and let us know if you need any other help.

 
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