Pdf is different to the pdf preview. Filled fields not appearing on the downloaded pdf.

Hi Jotform,

https://www.jotform.com/pdf-editor/241323626985462?submission=5952092635427585050&preview=true


The downloadable pdf is not containing all the filled fields.
The PDF preview displays the correct fields.

This was working and now it is not?
Any suggestions?

https://form.jotform.com/241323626985462

Hi Wediate,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

For now, I've cleared the cache of your form to clear out some minor bugs. Can you try again and see how it goes? If the issue persists, can you take a screenshot of what’s happening and send it to us? We’ve got a guide here that’ll show you how to do that. Also, can you walk us through on the steps you're taking, leading to the issue you're experiencing?

Keep us updated and let us know if you need any more help.