I can't use the email address of my deleted account

HI there

I need to change this account from projectassistant@mw3a.com to info@mw3a.com. I did create another account under info email yesterday and delted the account (i can no longer login) but i still can't change it to info@mw3a because its says its being used for another account

best

Brittany

Hi Brittany,

Thanks for reaching out to Jotform support. Please note that deleted accounts stay on our server for 30 more days from the date of deletion. Until then, the email address can't be used for another Jotform account. You can log in to the Jotform account that has the email address you want to use and change the email address to something else to free up the email. Once the email address is free, you can now use it for this account. If you can't remember the password, here's how to reset it:

1. Go to the Jotform Main Page and click on Login.
2. On the login screen, click on Forgot Password.
3. Enter your email address and then click on Send Reset Instructions.
4. You'll get an email with instructions about how to reset your password. In the email, click on Reset Password.
5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

You might also want to check out this guide about How to Change Your Account Email Address.

Let us know if you have any other questions.

Thanks so much but the info account was deleted is there a way to recreate it?
Brittany Hobbs
Project Assistant
[cid:image001.jpg@01DAC7A2.F97896B0]
1904 Bench Mark
Austin, TX 78728
(512) 825.3132 Tele
(512) 291.0491 Fax
(512) 909.6029 Mbl
projectassistant@mw3a.com<projectassistant>
www.mw3a.com<http: />
[cid:image002.jpg@01DAC7A2.F97896B0]<https:>[cid:image003.jpg@01DAC7A2.F97896B0]<http: />[cid:image004.png@01DAC7A2.F97896B0]<https:>[instagram]<https:>
</https:></https:></https:></projectassistant>...

Hi Brittany,

Allow me to raise this to our relevant team to reactivate your account. If there are any updates, we’ll circle back to this thread and let you know. 

Thank you for your patience and understanding.

Hi Brittany,

Your account with email address info@mw3a.com is now reactivated. You can now access your account and follow the instructions I provided above to change your email address.

Let us know if there’s anything else we can help you with.