Need help downgrading account to the Starter Plan

Also, I upgraded my account to ensure I will be able to add multiple users. But I just realised it's not allowing me to add multiple users. Can you please help me downgrading the subscription and processing a refund?

Hi Ankit,

For the cancellation of your subscription and refund of your last payment, which was not more than 30 days ago, you can fill out this Refund Request Form. You might also want to check out this guide about how to request a refund from Jotform.

Reach out again if you have any other questions.