Not all approvals outcomes are appearing in approvals inbox

  • zentogroup
    Asked on June 25, 2024 at 10:23 PM

    My approvals flow URL is: https://www.jotform.com/inbox/241192388444865/pendingApprovals/5951629371225248451?

    Or: https://form.jotform.com/241192388444865

    We have these options in the emailNot all approvals outcomes are appearing in approvals inbox Image 1 Screenshot 30

    But only these options in the inboxNot all approvals outcomes are appearing in approvals inbox Image 2 Screenshot 41

    What config is required to show all options in the inbox?

    Thank you

  • Mary JotForm Support
    Replied on June 25, 2024 at 11:22 PM

    Hi Ben,

    Thanks for reaching out to Jotform Support. Please allow me some time to check on this, I will get back to you with an update.

    In the meantime, let us know if you have any other questions.


  • Mary JotForm Support
    Replied on June 25, 2024 at 11:26 PM

    Hi Ben,

    I checked your approval flow and see that these are the only approval outcomes on your approval flow:

    Not all approvals outcomes are appearing in approvals inbox Image 1 Screenshot 30

    If you would like to show all the approval outcomes, you need to add them on your workflow:

    Not all approvals outcomes are appearing in approvals inbox Image 2 Screenshot 41

    Give it a try and let us know if you have any other questions.

 
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