Account Suspension

Hi which part of my form was not in compliance and how do I fix it so that my account isn’t suspended?

I can’t even access the form now

nicole Martin

Hi Nicole,

Thanks for reaching out to Jotform Support. Your account was suspended because you’ve got a form named Martin Travel Solutions Booking Form that’s breaking our Terms of Use by collecting credit card information in plain text fields.

In line with our PCI certification, we have to deny the collection of credit card details on regular forms. But, we have other PCI-compliant ways you can do this. All you need to do is choose one of the payment processors available on our platform and integrate it into your form. You still won't be able to collect credit card details directly, though. If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of our Payment Authorization feature. 

If you’ll agree to follow our Terms of Use and let us delete the offending fields mentioned above, we can lift the suspension on your account.

Once we hear back from you, we'll be able to move forward with this.

Hi yes I agree. I will change the setting to the authorized payment section
as I do not process payment through this website. I will add the
appropriate application as stated in your review.
Thank you
Nicole Martin
...

Hi Nicole,

I’ve gone ahead and deleted the offending fields and reactivated your account. You should be able to log in now.

Reach out again if you need any other help.