How to remove the "FREE" product?

  • glynann.teamchiptkd
    Asked on June 25, 2024 at 6:28 PM

    Hi. I cannot figure out where the "FREE" column is coming from. Can you help me delete that?

    Jotform Thread 16261941 Screenshot
  • Paul Janver JotForm Support
    Replied on June 25, 2024 at 6:39 PM

    Hi glynann.teamchiptkd,

    Thanks for reaching out to Jotform Support. I'm sorry you're having issues with your form. When I cloned and tested your form, the same thing happened for me. After investigating it a bit, I found a solution. It's really easy to fix. Let me show you how:

    • In the Form Builder, click on the Payment Field.
    • Hover your mouse to Payment Settings and click.
    • Next, hover your mouse again to the Free Product and click on the Gear Icon.
    • Click on Delete and that's it.

    How to remove the FREE product? Image 1 Screenshot 20

    Check out our guide on how to add options to payment forms.

    Give it a try and let us know how it goes.

 
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