Notification Email not received

We are not getting forms delivered to our email

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Basilicacomm@gmail.com

Hi basilica,

Thanks for reaching out to Jotform Support. I checked your latest form Wedding Inquiry and see that the Notification Email is sent to basilicaweddings@gmail.com as shown below:

When I checked, the email address was in the Bounce List so I went ahead and removed it. It should be able to receive emails now.

You can try Whitelisting Jotform IP Addresses and Domains and adding noreply@jotform.com and noreply@formresponse.com to your contacts lists. You can also check out our guide on How to Prevent Email Bouncing Related Issues.

Let us know if there’s anything else we can do for you.