How to increase Email attachment's limitation?

  • kristopherk
    Asked on June 25, 2024 at 1:48 PM

    I'm wondering if the pdf limit for submissions emails is still 5MB and if there's any plans to increase that.

  • Gaud JotForm Support
    Replied on June 25, 2024 at 2:12 PM

    Hi Krishtopher Klima,

    Thanks for reaching out to Jotform Support. I'll do my best to help you. Unfortunately, the total email attachment limit is set for the 5 MB, including PDF. It is to make sure that the email delivery with the attachment is smooth from the Jotform.

    However, you can use your own email and set up the SMTP, so the notification and the autoresponder will be sent from your email provider's server. In this way, the attachment limit will be based on your email service provider's limit.

    Here are the steps on how to set up your own SMTP:

    • Hover your mouse over to your Avatar.
    • Select Settings to open your Account Settings.
    • Scroll down, go to the Sender Email option, then click Add Sender Email.Unable to receive the notifiation email Image 2 Screenshot 51 Screenshot 40
    • Next, enter your SMTP details. Once done, click on Send Test Email. That's it.Unable to receive the notifiation email Image 3 Screenshot 62 Screenshot 51

    Here is a helpful guide on How to Set up SMTP for a Form. You can also use the Google Drive integration, this will send automatically the PDF file and uploaded files to your Google Drive. Let me show you how:

    • In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
    • In the Settings menu, click on the Integrations option on the left side of the screen.
    • Select the Google Drive integrationHow to increase Email attachments limitation? Image 1 Screenshot 62
    • Select your account and click on the Add Action.How to increase Email attachments limitation? Image 2 Screenshot 73
    • Enter your preferred Folder's name, turn the toggle On for creating Sub-Folder and enter again folder's name.
    • You can select the Form fields for the sub-folder's name. Click on the Save button. That's it. How to increase Email attachments limitation? Image 3 Screenshot 84

    Here is a guide on how to integrate with the Google Drive.

    Let us know if you need any other help.

 
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