Freaking signed documents

Oh my goodness, you guys have the absolute *smartest* way of accessing signed documents from clients! It's just genius to have to click on a document within the app to access the inbox directly. Who needs a separate tab for that when you can make things unnecessarily complicated, am I right? I mean, why have a logical setup like Gmail where you click on an inbox to access your messages.... when you can click on a document to access an inbox? Pure brilliance!

And the website, oh boy, what a treat. Click on a document, click EDIT, click the top and voilà, you're FINALLY in the inbox to see completed and signed documents. It's like a maze of unnecessary steps, but hey, who doesn't love a challenge when retrieving important information? Customer service within the chat today, must have gotten a good laugh out of my confusion, but hey, I was just adding some excitement to their day. Who wouldn't want to edit a document just to access the inbox? It's the little things, you know?

And don't even get me started on the fillable fields. Dragging and dropping? Such a thrill! It's like a game of chance, will the field end up where you want it to no matter how many times you drag it, or will it end up at the top of the page unwilling to move? It's all part of the fun. And let's not forget the joy of deleting unnecessary fields that the app decideds to insert them for you... because that’s the only way you get any fields in the right place, since you don’t have special permission from the "field fairy" to move them as you please when you try to manually insert them yourself. Who needs control over their own document layout when you can let the app take the wheel? It's like a surprise every time you upload a document, you never know what you're gonna get. As a wise Mr. Gump said, life is like a Jotform. You never know where your fields are going to go! Such a blast!

Oh, and it's just so convenient that the only way to show a customer service representative how you're using the app or website is by sending them screenshots. Because, you know, nothing says efficiency like taking a bunch of screenshots and hoping they understand what you're trying to convey. And who needs a phone number to speak to a representative directly anyway? I mean, it's not like being able to have a real-time conversation and accurately describe what you're seeing on the screen would actually be helpful. And hey, if we can't have a phone number, why not just send screen recordings of how we're using the app? That way they can see how absolutely stupid we are at using the app At least they'd be able to see our dumb mistakes and properly direct us on how to use the app.

But I’m not all that bad. I will gladly give out a compliment to the way the app performs when putting together forms. It is fantastic! Also, your customer service rep needs a raise, and the person who designed ways to access inboxes needs to be thoroughly questioned.

Hi Hannah,

Thanks for the wonderful compliments. We are always innovating our platform to make it easy for our users.

If you need any further help please don't hesitate to reach out to us.