Integration: Time sent to Salesforce is 5 hours ahead

Hello,

I have a timesheet form created and integrated with salesforce. We are in EST (Florida) however, when the data populates in Salesforce, the time is converted to a different time.

9AM - 10AM is converting to 2:00 PM - 3:00 PM

https://form.jotform.com/ReDefiners/americorps-state-hours-submission

How can this be resolved?

Hi Chantelle,

Thanks for reaching out to Jotform Support. Most of the time, this type of issue is related to the timezone you set on your Salesforce account. Please check if you have set the correct timezone on your Salesforce account. You can follow this guide from Salesforce about How to Change the Dashboard Timezone.

Give it a try and let us know how it goes.

I just double checked, the SF org is set up as GMT 4:00, which is the same as the Jotform settings but submissions continue to populate within the integration with a 6 hour difference.

Hello Chantelle,

Your Jotform account follows the Detroit time zone, which is GMT-4:00. Can you try to either change your Salesforce account timezone to GMT-4:00 or change your Jotform account timezone to GMT+4:00? After that, make a test submission on the affected form and see whether that resolves the issue.

Give it a try, and let us know if you need any more help.

The Salesforce account is indeed set to GMT-4:00, the same as the Jotform timezone. Which is the problem, the are both the same but the result is different.

(GMT-04:00) Eastern Daylight Time (America/New_York) - SF Timezone

Hi Chantelle,

I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

We really appreciate your patience and understanding. 

Thank you, the quicker the better.

Hi ReDefiners,

I tested your form and had the same issue, so I created a ticket and escalated this to our Developer team.

Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

Thank you for this update. This is indeed unfortunate news, waiting on a update.

Hi ReDefiners,

Thanks for getting back to us. There haven’t been any updates yet. I know that it’s taking some time to resolve. I’ve marked this as a Priority and reached out to our Developers again. We’ll let you know as soon as there’s an update.

We really appreciate your patience and understanding while we’re looking into this.