Unable to print the downloaded signed document.

  • Dawson_Daycare
    Asked on June 25, 2024 at 11:05 AM

    Hello,

    When I downloaded a signed document, I am unable to print it. It downloads as a PDF, so I tried printing other PDFs to see if the problem was with Adobe. The other PDF files print without any issues.

    I also tried going into the file Properties and unblocking the file, but that didn't help either.

    I hope you can help.

    Thank you

  • Eliza JotForm Support
    Replied on June 25, 2024 at 11:15 AM

    Hi Anita,

    Thanks for reaching out to Jotform Support. To clarify, did you run into any error when trying to print the signed document? If yes, can you send us some screenshots of what’s happening? This guide will show you how to do that. Also, can you share with us the URL of the Sign Document you're having this issue with, so we can check it?

    Lastly, when you tried printing the document, did you use the Printer selection shown in the screenshot below?

    Unable to print the downloaded signed document Screenshot 20

    I've also cleared your form caches from the backend. Can you give it another try and let us know what happens?

    Give it a try and let us know how it goes.

  • Dawson_Daycare
    Replied on June 25, 2024 at 12:10 PM

    Hi,

    Yes, there was an error message when I tried to print. It wasn't very useful, though. Here is a screenshot of the message in Adobe:

    Unable to print the downloaded signed document Screenshot 20



    Here is the URL for this document:

    https://www.jotform.com/inbox/241274509985063/signAllDocuments/5945312871388614420


    I have had this same issue with two other documents as well:

    https://www.jotform.com/inbox/241274509985063/signAllDocuments/5945374151384569970

    https://www.jotform.com/inbox/241274509985063/signAllDocuments/5939414061381413160


    Thank you for your help!

  • Dawson_Daycare
    Replied on June 25, 2024 at 12:14 PM

    I forgot to answer one thing. When I tried to print, the printer selection was set to our Lexmark printer. I was going to try printing to PDF, but the "Microsoft Print to PDF" option has disappeared from my options list. Here is a screenshot so you can see my printer selection:

    Unable to print the downloaded signed document Screenshot 20

  • Manilene JotForm Support
    Replied on June 25, 2024 at 12:26 PM

    Hi Anita,

    Thanks for getting back to us. Have you attempted using different browsers, devices, internet connections, or incognito/private browsing modes? If the problem persists, please take a screenshot of the browser's console report. Here are the support guides that may assist you:

    How to Get a Console Report from Most Common Browsers

    How to Post Screenshots to Our Support Forum

    Keep us updated and let us know if you need any more help.

 
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