How to retrieve the data entered into a form that got disrupted due to internet issues?

  • Aidoo_Alberta
    Asked on June 24, 2024 at 10:48 PM

    Just before I submitted the completed form, the form disappeared because of interruption of the internet. How do I get the completed forms.

    Below are the details of the survey form:

    Innovators' Survey
    • Innovate For Clean Agricultural Technologies - INFoCAT Baseline Survey


  • Joshua_T JotForm Support
    Replied on June 24, 2024 at 11:06 PM

    Hi Alberta,

    Thanks for reaching out to Jotform Support. If you are filling out a form created by another Jotform user, and the form disappears, and you are not able to click on the Submit or Save button, most likely the data you entered in the form are lost as the form refreshes.

    If this is the case, you will need to re-submit the form and make sure that you click on the Submit button, and see the Thank You page.

    Reach out again if you have any other questions.

  • Aidoo_Alberta
    Replied on June 24, 2024 at 11:20 PM
    The form completely disappeared from my machine
    ...
  • Raymond JotForm Support
    Replied on June 24, 2024 at 11:28 PM

    Hi Alberta,

    If the form was not saved or submitted, the data entered is considered lost. When this happens, I suggest submitting the form again after filling in the fields.

    Let us know if you have any questions.

 
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