NOT ABLE TO DOWNLOAD MORE THAN ONE FORM AT A TIME.

  • drug_artisan
    Asked on June 24, 2024 at 7:04 PM

    PLEASE FIX THE ISSUE ASAP AS WE HAVE MULTIPLE FORMS THAT NEED TO BE DOWNLOADED AND HAVING LOTS OF ISSUES WITH IT.

  • Jerlan JotForm Support
    Replied on June 24, 2024 at 7:22 PM

    Hi drug_artisan,

    Thanks for reaching out to Jotform Support. Let me show you how to download your forms:

    1. Log in to your account, at the upper right of the page click your profile icon and then select settings.
    2. Click Data on the left panel.
    3. Under Your Data, click on Download my Data.

    NOT ABLE TO DOWNLOAD MORE THAN ONE FORM AT A TIME Screenshot 50

    • Under Export Data, click on Create New Export.

    NOT ABLE TO DOWNLOAD MORE THAN ONE FORM AT A TIME Screenshot 61

    • On the next page, select a time frame.
    • Then select Forms to download your forms
    • Finally, click on Prepare Download.

    NOT ABLE TO DOWNLOAD MORE THAN ONE FORM AT A TIME Screenshot 72You will get the following screen after and you will receive an email once the export is ready. The time it takes will depend on the total size of your data.

    NOT ABLE TO DOWNLOAD MORE THAN ONE FORM AT A TIME Screenshot 83

    If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better? You can take a screenshot of what’s happening and send it to us. We’ve got a guide here that’ll show you how to do that.

    Give it a try and let us know if you need any help.

 
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