Square integration not working

  • ScottFM
    Asked on June 24, 2024 at 4:17 PM

    Square will not connect and we've used it for years. How do we get it to work>? Ive cleared histories reboot etc. I will have to switch to a different t software if this isn't resolved

  • Mafe_M JotForm Support
    Replied on June 24, 2024 at 4:37 PM

    Hi ScottFM, 

    Thank you for reaching out t Jotform Support. Usually, if we remove the Square Integration and then integrate it again, that gets things working again. Let me show you how to do it:

    1. Open your form in Form Builder, then click on the Product List field.
    2. Click on the Wand icon on the field, and click on Settings in the menu that opens up.
    3. Now, click on the green Connected button and select Disconnect.
    4. Then, click on Connect and connect the Integration again.
    5. Click on Continue, and that's it.

    Square integration not working Image 1 Screenshot 20

    If you continue to have the same problem, be sure to check your Square account to make sure that everything is set up right.

    Give it a try and let us know if you need any other help.

 
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