What happens to the form responses after transferred to new account?

  • JFischbeck
    Asked on June 24, 2024 at 3:55 PM

    I moved jotforms from one account to another. These jotforms were set up so that the response goes to the supervisor. The supervisor will then use the edit button to include their comments. Since the account changed, do I need to have the original responses submitted again? If the supervisor responds to the original submission (on the old account) will their answers populate in the new account? Thanks!

  • Joseph Christian JotForm Support
    Replied on June 24, 2024 at 4:33 PM

    Hi Janine,

    Thanks for reaching out to Jotform Support. Can you confirm if you have contacted us and requested to move your forms to another account? If yes, you don't need to resubmit the old responses, since the submission data are also transferred along with the form. When you move a form to a new account, all existing submissions move with it. If the supervisor edits the original submission using the edit link, their comments will be saved and updated in the new account.

    Let us know if you have any other questions.

  • JFischbeck
    Replied on June 24, 2024 at 4:36 PM

    Yes, I had Jotforms move the forms from the old account to the new account. Thank you!

 
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