The form is crashing whenever I'm choosing a particular dropdown menu

  • ommehrotra
    Asked on June 24, 2024 at 2:14 PM

    Hey,
    The form crashes whenever I choose a particular dropdown menu. This has been happening since last week. I've tried every troubleshooting method possible. (Cleared cache, deleted cookies, restarted Chrome, updated Chrome, restarted tab, restarted my laptop, etc.) Please help me with this issue as this is hindering my productivity at work a lot. PFA the screenshots of my issue. I choose collegiate, then when I choose School, the form crashes.The form is crashing whenever Im choosing a particular dropdown menu Image 1 Screenshot 40The form is crashing whenever Im choosing a particular dropdown menu Image 2 Screenshot 51The form is crashing whenever Im choosing a particular dropdown menu Image 3 Screenshot 62

    Jotform Thread 16211701 Screenshot
  • Arslan JotForm Support
    Replied on June 24, 2024 at 2:39 PM

    Hi Om,

    Thanks for reaching out to Jotform Support. I cloned the form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    The form is crashing whenever Im choosing a particular dropdown menu Image 1 Screenshot 20

    Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

    Give it a try and reach out again if you have any other questions.

  • ommehrotra
    Replied on June 24, 2024 at 2:50 PM
    Hey!
    I just tried it again a couple of times and I'm still getting the same
    error.
    ...
  • Manilene JotForm Support
    Replied on June 24, 2024 at 2:53 PM

    Hi Om,

    Thanks for getting back to us. For us to investigate where the issue lies, we need you to do some troubleshooting on your device and form to isolate the issue.

    • Please try logging out of your account and clearing your browser's cache and cookies and logging back into your account on a new browser session and try checking your forms.
    • Please try clearing your account's form cache, Let me show you how:

    Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

    1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon.

    2. In the window that opens, click on Settings.

    The form is crashing whenever Im choosing a particular dropdown menu Image 1 Screenshot 30

    3. In the Settings menu, scroll down to the bottom and click on Clear Cache. That's it, you're done.

    The form is crashing whenever Im choosing a particular dropdown menu Image 2 Screenshot 41Let us know if you have any other questions.

 
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