Account suspended due to dispute.

  • Alise Cervantes
    Asked on June 24, 2024 at 10:12 AM

    Hello,

     Due to my account being restricted currently, I am unable to access five critical business forms that are essential for my operations.

    These forms are crucial for my daily business activities, and the inability to access them is causing significant disruptions. I would appreciate your immediate assistance in resolving this matter and restoring full access to my account.

    Thank you.

    Jotform Thread 16200861 Screenshot
  • Reymae JotForm Support
    Replied on June 24, 2024 at 10:25 AM

    Hi Alise,

    Thanks for reaching out to Jotform Support. We have forwarded this issue to our relevant team. Please give us more time to check on this.

    We will get back to you as soon as possible, we appreciate your patience on this.

  • Reymae JotForm Support
    Replied on June 24, 2024 at 12:27 PM

    Hi Alise,

    Your account was suspended automatically because you have placed a charge dispute. To reactivate your account, you can contact your bank first to withdraw the dispute from your last subscription. Then you can contact us or reply on this thread.

    Keep us updated and let us know if you need any more help.

 
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