JotForm Access

Hello

I am the co-owner of a company and we have an account with you. Our operations manager is no longer with the company and we can no longer sign in as we are unaware of his credentials.

Can you kindly advise how I switch this to me so we can add and adjust forms? I cannot find a telephone number or email for support.

Kind regards
Jason

Please note that due to high volumes of emails there may be a delay in responding to your request. We will endeavor to get back to you as soon as possible.
If you require a response within 24 hours please call our office Monday to Friday on 0141 771 7002.
Regards
Jason
...

Hello Jason,

Thanks for reaching out to Jotform Support. Can you please share any link to the forms created for your company so we can check? Also, if it is an account with a paid subscription, please complete the payment details of the subscription below so we can verify your ownership.

1. Last 4 digits of the credit card:
2. Expiration date:
3. Amount charged:
4. Type of card (visa, Amex, etc.):
5. Date of transaction:

As soon as we hear back from you, we can move forward with a solution.

Hi Sheena

Sure, I can provide this.

Am I expected to provide it so that the public can see our information such as card details or can I email this.

Thanks

Jason

Hi Jason,

I recommend you create a Jotform account and submit a support ticket under that account, make sure that the ticket is set to private. When the ticket is set to private, only you and Jotform support team can access the details on that ticket.

Reach out again if you need any other help.