Why are we receiving an email saying Error on your SMTP configuration?

Hi,

We keep receiving a mail from you stating the following:

Error on your SMTP configuration

Due to a recent issue, your configured SMTP email address noreply@econofoods.co.za encountered errors. As a result, the sender address has been temporarily switched to noreply@jotform.com.

Log in to your Jotform account to correct your SMTP configuration and update the sender address on your related forms.

If you have questions, post it to https://www.jotform.com/answers or send an email to support@jotform.com.

If we test from our side there are no errors or issues.

What errors do you see on your side?

Hi EconoFoods,

Thanks for reaching out to Jotform support. Can you test it by submitting a live test submission on your form? If you don't encounter any problems, it was likely just a temporary issue. However, if you don't receive a notification email using your sender email address, try deleting your sender email address from your account and then add it back. Let me show you how:

1. Log in to your account, and click on your Profile/Avatar in the upper right corner of the page, and select Settings.
2. Then, click on the Trash icon beside your Sender Email to delete it.
3. After deleting it, add your sender email address back and test again.

Then add it back. Let me show you how:

1. Click here to sign in to your Google Account and access the App Password Generator.

2. In the list of available apps, click on Mail.

3. In the device list, click on Other.

4. Enter your Custom Name, such as Jotform.

5. Click on the Generate button.

6. Copy and save the password to your computer.

7. Finally, click the Done button.

It is very important that you save the password to your computer so you can use it again later. If you don't save it, you'll have to generate a new one again because Google doesn't let users view their passwords after they click the Done button.

Now, to add the Sender email:

1. Go to your My Account page, and click on Settings, or visit here directly.

2. Click on the Add Sender Email button.

3. Enter the following information:

• Email Address: {your email address}
• Hostname: smtp.gmail.com
• Port: 587
• Username: {your Gmail address}
• Password: {your Gmail or app-specific password}
• Security Protocol: TLS

4. When you're finished, click on the Send Test Email button to make sure that everything is working. If it works, click on the Add Email button. If not, please check the details again and correct any errors.

After your SMTP is set up, you can select it as the Sender Email. Let me show you how:

1. In Form Builder, click on Settings from the top bar menu, and click on Emails from the left panel menu.
2. Then, hover your mouse over the Notification Email, and click on the Pencil icon.
3. Next, go to the Advanced tab, select your SMTP in the Sender Email options, and click on Save.

You might also want to check out this guide about How to Use Your Gmail Account as Your Email Sender via SMTP.

Give it a try and let us know if you need any help.