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RachelAsked on June 23, 2024 at 4:41 PM
Hi, just checked my account and have seen that my account has been suspended.
Is there ANY way to unsespend my account.
My account only has one form and I have worked all night on that form, so I truly ask:
If there's a question in my form that goes against the terms of jotform. Can you guys delete that question and reactivate my account?
I really need that form today😫, and I am so sad because I worked really hard on it
I would REALLY appreciate your help on this as soon as possible
Thank you so much,
Rachel
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Marehlene_B JotForm SupportReplied on June 23, 2024 at 4:49 PM
Hi Rachel,
Thanks for reaching out to Jotform Support. I looked over your account and found that it was suspended due to a fill-in-the-blank field in your form for password collection. Collecting login credentials is a violation of our Terms of Use. We have removed the field and reactivated your account.
Let us know if there's anything else we can help you with.
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NrachelReplied on June 23, 2024 at 5:14 PM
Thank you SO MUCH!! I am truly grateful for how fast you have replied and fix my situation!
You have no idea how much this means to me!🤗
May God bless you 🤍
Rachel