How to Unsuspend My Account?

  • Rachel
    Asked on June 23, 2024 at 4:41 PM

    Hi, just checked my account and have seen that my account has been suspended.

    Is there ANY way to unsespend my account.

    My account only has one form and I have worked all night on that form, so I truly ask:

    If there's a question in my form that goes against the terms of jotform. Can you guys delete that question and reactivate my account?

    I really need that form today😫, and I am so sad because I worked really hard on it


    I would REALLY appreciate your help on this as soon as possible


    Thank you so much,

    Rachel

    Jotform Thread 16180561 Screenshot
  • Marehlene_B JotForm Support
    Replied on June 23, 2024 at 4:49 PM

    Hi Rachel,

    Thanks for reaching out to Jotform Support. I looked over your account and found that it was suspended due to a fill-in-the-blank field in your form for password collection. Collecting login credentials is a violation of our Terms of Use. We have removed the field and reactivated your account. 

    Let us know if there's anything else we can help you with.

  • Nrachel
    Replied on June 23, 2024 at 5:14 PM

    Thank you SO MUCH!! I am truly grateful for how fast you have replied and fix my situation!

    You have no idea how much this means to me!🤗


    May God bless you 🤍


    Rachel

 
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