My Account was Suspended

  • nicholas kiko
    Asked on June 23, 2024 at 3:52 PM

    my account was suspended.

    Page URL: https://www.jotform.com/uploads/nckkiko1/240145729045050/5949770135716782041/IMG_2582_Original.jpeg
  • Eliza JotForm Support
    Replied on June 23, 2024 at 3:56 PM

    Hi Nicholas,

    Thanks for reaching out to Jotform Support. I'll reach out to the related team right now and see if they have any idea on what's going on. I'll get back to you as soon as I hear back from them.

    Thanks for your patience and understanding, we appreciate it.

  • nicholas kiko
    Replied on June 23, 2024 at 6:31 PM

    I need to access my account.

  • Marehlene_B JotForm Support
    Replied on June 23, 2024 at 6:34 PM

    Hi Nicholas,

    It seems that your account was suspended because of a fraudulent credit card. But we have resintated your account. You should be able to log into your account right now. Please try using a different credit card. 

    Let us know if there's anything else we can help you with.

 
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