I am unable to add STRIPE as it is grayed out.

Hello,

I am unable to add STRIPE as it is grayed out.

And theses are grayed out so I cannot add STRIPE

Hi SAISAinc,

Thanks for reaching out to Jotform Support. Upon checking the form, our system shows that the reason why you can't select Stripe as a payment gateway is because the form is currently integrated to Purchase Order, You will need to switch payment gateway to be able to select Stripe. Doing that is easy. Let me show you how:

1. In Form Builder, click on the Add Form Element button.

2. Click on the Payments tab, then search for Purchase Order.

3. Click on the Three Vertical Dots Icon and select the Switch to Another Gateway option.

4. Select Stripe from the options and click on the Use Selection button.

5. On the next prompt, click in the Ok button, then click on the Connect button to Integrate with Stripe.

As for your other question, I've moved that to a new thread to avoid confusion. You can check that out here.

Give it a try and let us know if you need any other help.

Thank you