How do i change the send from email when sending out the survey?

  • selwyn797
    Asked on June 22, 2024 at 9:13 PM

    Hi,
    I want to be able to send out a form directly via jotform, however, i do not want the email to be 'noreply@jotform.com' but my specific email address.
    Is there a way for me to change this?

  • Lorenz JotForm Support
    Replied on June 22, 2024 at 9:23 PM

    Hi Selwyn,

    Thanks for reaching out to Jotform Support. You will need to set up an SMTP email for that, and use it as the sender email. Let me walk you through it:

    • Go to your Account Settings page, or visit this link directly. 
    • Click on the Add Sender Email button.

    1674747945 63d2a0298a2a4  Screenshot 20

    • Enter the SMTP information in the fields in the set-up screen. Most of the time, the email address and the username are the same and the password you have to use is the one you use to access your mailbox (not the Jotform password) but this still may depend on your server configuration.

    1636352236 6188c0ece39d4  Screenshot 31

    • When you're finished, click on the Send Test Email button to make sure that everything is working. If it works, click on the Add Email button. If not, please check the details again and correct any errors.

    You might also want to check out this guide about How to Set up SMTP for a Form that you can check out. Additionally, if you don't know the SMTP details of your email, we highly suggest you reach out to your email provider, and ask them about it.

    Once you've successfully set up an SMTP email, it will be added as an available email sender, that you can select from the notification email settings. Let me walk you through on How to change the sender email:

    1. In the Form Builder, click on the Settings tab.

    2. Select Emails from the left side menu.

    3. Edit the email notification template and go to the Advanced tab.

    4. Next, scroll down a bit and change the Sender Email to the SMTP that was configured.

    5. Lastly, click on Save.

    How do i change the send from email when sending out the survey? Image 1 Screenshot 42

    Give it a try and let us know if there's anything else we can help you with.

 
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