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bdoodleAsked on October 19, 2018 at 11:52 AM
For the second time in the last few submissions of one of my forms, I have not received the notification email. I have checked all folders for it. Luckily, the other recipient has received her email and has forwarded me a copy. Can you account for this? Thanks.
The form involved is: https://www.jotform.com/build/81802735709966
I am the second notification email recipient, dudlebean@comcast.net.
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David JotForm Support ManagerReplied on October 19, 2018 at 12:54 PM
The recipient that is listed in the notification is "Dudlebean@comcast.net", please try deleting it, and adding "dudlebean@comcast.net". Also, you may add our domain names and sending IP addresses to your whitelist: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains
Let us know if that helps.