I need a refund, I needed to downgrade before a year

It was an accidental upgrade

Hi Heartandhoneylc,

Thanks for reaching out to Jotform Support. I have gone ahead and forward your request to the relevant team. Once we hear back from them, we’ll update this thread and let you know.

Thanks for your patience, we appreciate it.

Hi Heartandhoneylc,

I've heard back from our relevant team. You would need to fill-out our refund form first to complete your request.

Let us know if you have any other questions.

Hi there. I did do that.

Hi Heartandhoneylc,

If you have already filled out the form to get the refund, please give it 24 to 48 hours for our team to review and one of my colleagues will get back to you with the status.

Reach out to us if you need any more help.