Not receiving notification email and transaction

  • CalvinYowell
    Asked on June 21, 2024 at 1:03 PM

    https://www.jotform.com/211394827372056

    the distribution list for the above transaction does not work.

    Please explain & tell me how to fix. Does it have any thing to do with AOL.COM ?





  • Gaud JotForm Support
    Replied on June 21, 2024 at 1:32 PM

    Hi St. Marks UMC, Easton, MD,

    Thanks for reaching out to Jotform Support. I'll do my best to help you. When I checked out your MONTHLY DINNER MEETING form I could not find the distribution list. Did you mean the product list in your traction? If yes, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below:

    Not receiving notification email and transaction Image 1 Screenshot 30

    Not receiving notification email and transaction Image 2 Screenshot 41

    Can you please re-integrate with the PayPal personal? Your email, jtkirbysr@aol.com was on the bounce list so, I've removed it so you should be able to receive the notification email.

    Let us know if you need any other help.

 
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