¿Por qué al descargar el formulario no me sale los textos?

  • gladiscastillo29
    Asked on June 21, 2024 at 12:59 PM

    Buen Día,
    Al recibir un formulario y querer descargarlo completamente, solo sale los campos que la persona rellena, más no el texto del campo, un ejemplo


    ¿Por qué al descargar el formulario no me sale los textos? Image 1 Screenshot 30y recibo esto:

    ¿Por qué al descargar el formulario no me sale los textos? Image 2 Screenshot 41
    No sale el texto del cual el realizó la firma digital y es necesario que toda esta información salga

  • Lorelie JotForm Support
    Replied on June 21, 2024 at 1:20 PM

    Hi gladiscastillo29,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question. Please note that, by default, the text fields will not be added or updated automatically to your email template. You'll have to add it manually to the email template to display the text in the Notification email. Let me show you how:

    1. In Form Builder, copy the test from the Paragraph field.
    2. In the orange navigation bar, click on the Settings tab in the orange navigation bar at the top of the page.
    3. In the menu on the left side of the page, click on Emails.
    4. Hover your mouse over the Notification Email element and click on the Pencil icon.
    5. Then, paste the text where you want it to display and click on Save.

    ¿Por qué al descargar el formulario no me sale los textos? Image 1 Screenshot 20

    Let us know if there's anything else we can help you with.

 
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