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tylertdub3Asked on June 21, 2024 at 11:25 AM
How is it that I’m at my upload limit but only have 39 submissions? That total limit is 500 submissions
I notice my MB is over 100 so how do I decrease that in order to get more submissions?
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Carrissa JotForm SupportReplied on June 21, 2024 at 11:31 AM
Hi Tyler,
Thanks for reaching out to Jotform Support. I recalculated the upload space of your account. However, It seems that you have 103.05 MB of uploaded items in your account, which exceeds the upload space limit of the free plan (100 MB). You will have to delete the submissions, and it will go to the trash. We need to delete it permanently to free up some space. It's easy to do. Let me walk you through it:
- Click the main tab’s vertical ellipsis icon.
- Select the Trashed entries option.
3. In the Trash panel, select the submissions or tick on the Select All checkbox to mark all entries.
4. Click the Delete Forever button.
5. Finally, click Delete in the confirmation window to purge the marked entries.Give it a try and let us know if you need any other help.