Form Locked: required to upgrade to HIPAA

Hello,

I do not need HIPPAA forms. How do I keep my current jotform as is?

Thanks,

Carrie

Hi Carrie,

Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Hi Carrie,

We advise you to access your account and confirm that you're not a HIPAA-covered entity. Let me walk you through it:

1. On the My Forms page, click on your Profile/Avatar in the upper right corner.
2. Select Settings in the submenu.
3. Select Data in the left corner.
4. Next, you'll encounter the HIPAA Enforcement modal. In this modal, you should select the "NO, I'm not a HIPAA-covered entity" option. Once you select this option, your form will be enabled.

Give it a try and let us know if you need any help.

Hello,When I attempt to choose this option, where do I go from here?Thanks!Carrie Caughey, M.A., CCC-SLPOwner/SLPSpeech at the Beach TherapyPhone 847-532-4620Fax 888-761-8648Notice of Confidentiality:The documents accompanying this transmission contain confidential health information that is legally privileged. This information is intended only for the use of the individual or entity named above. The authorized recipient of this information is prohibited from disclosing this information to any other party unless required to do so by law or regulation and is required to destroy the information after its stated need has been fulfilled.  If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or action taken in reliance on this contents of these documents is strictly prohibited If you have received this information in error, please notify the sender immediately and arrange for the return or destruction of these documents. On Jun 22, 2024, at 12:46 AM, Jotform <noreply@jotform.com> wrote:




...

Hi Carrie,

Once you’ve made this selection, "NO, I'm not a HIPAA-covered entity" option, your form will be enabled again.

Reach out again if you need any more help.

How do I make that selection?
Carrie Caughey, M.A., CCC-SLP
Owner/SLP
Speech at the Beach Therapy
Phone 847-532-4620
Fax 888-761-8648
Notice of Confidentiality:
The documents accompanying this transmission contain confidential health
information that is legally privileged. This information is intended only
for the use of the individual or entity named above. The authorized
recipient of this information is prohibited from disclosing this
information to any other party unless required to do so by law or
regulation and is required to destroy the information after its stated need
has been fulfilled. If you are not the intended recipient, you are hereby
notified that any disclosure, copying, distribution or action taken in
reliance on this contents of these documents is strictly prohibited If you
have received this information in error, please notify the sender
immediately and arrange for the return or destruction of these documents.
...

Hi Carrie,

You can access the pop-up modal through your Account Data page, following the steps outlined by my colleague Jason. Another option for resolving this issue is to log out, log back in, and then follow these instructions.

1. On the My Forms page, click the Avatar icon on the upper right side.
2. Select Settings, and click on the Data tab located at the left.
3. Then select NO, I'm not a HIPAA-covered entity in the modal.

If your form is still disabled after following the steps mentioned above, I suggest enabling it manually. Let me show you how:

1.  In Form Builder page, select Settings located at the top orange menu bar.
2. Under the Form Settings tab, scroll to Form Status.
3. Change the Status to Enabled.
4. Finally, click on Save.

Feel free to visit this guide on How to Enable or Disable a Form.

Give it a try and let us know if you need any help.

Theirs is no option to select “no, I’m not a HIPPAA entity.”  Can you please show me where that is?Carrie Caughey, M.A., CCC-SLPOwner/SLPSpeech at the Beach TherapyPhone 847-532-4620Fax 888-761-8648Notice of Confidentiality:The documents accompanying this transmission contain confidential health information that is legally privileged. This information is intended only for the use of the individual or entity named above. The authorized recipient of this information is prohibited from disclosing this information to any other party unless required to do so by law or regulation and is required to destroy the information after its stated need has been fulfilled.  If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or action taken in reliance on this contents of these documents is strictly prohibited If you have received this information in error, please notify the sender immediately and arrange for the return or destruction of these documents. On Jun 22, 2024, at 3:07 PM, Jotform <noreply@jotform.com> wrote:




...

Hi Carrie,

 After checking, it seems that the system have identified your form as HIPAA-compliant. If this is not the case, please try to do the following:

1. Log out from your Jotform account and clear your browser history.
2. Then, log back in, and you should then see the modal below.
3. Next, click the Go Back button.

4. You should see the modal below, select No, I am not a HIPAA Covered Entity.

Once you select this option, your forms will be enabled, and you should no longer be required to upgrade for HIPAA compliance. But, it may take a few minutes to take effect.

Keep us updated and let us know if you need any more help.