I'm unable to upgrade my account.

Dear JorForm Customer Service,

We need you immediate support and we are upgrading our Free account to Paid account.

We entered multiple time our valid credit card and even used (2) credit card but payment is not pushing and we are receiving the below message.

At the same time our Jotform account was suspended due to multiple payment failure.

Hoping you can help us immediately, many thanks!

Hi Taft Properties,

Thanks for reaching out to Jotform Support. Our system suspended your account because of the Fraudulent Credit Card used to upgrade the account.

Are you trying to upgrade your account using a different credit card? After we hear back from you, we’ll better understand what’s going on and how to help.

Hi Vanessa,

Yes we are upgrading our FREE account to PAID account and we are receiving the same credit card message since 2 weeks ago.

If possible to have a TEAMS or ZOOM meeting to assist on this asap super thanks!

Hi Taft Properties,

I've reached out to our relevant team for further information and will get back to you as soon as I receive an update.

We appreciate your patience.

Dear JorForm Customer Service,

We are seeking your immediate support on this, please.

If possible and doable to have a TEAMS or ZOOM meeting to assist on this asap super thanks!

Hi Taft Properties,

Thanks for your patience. We have received an update from the relevant team, our teammate, Waqas will provide you with the details.

Hi Taft Properties,

We don’t currently offer live or phone support. If you have any questions, just reply to this thread, or you can create a forum thread from the Contact Us page. We’ll be happy to help. I just heard back from our billing team that you can use this link to update your account.

Give it a try and reach out again if you have any other questions.

Dear JotForm Customer Service,

A gentle follow up, please.

Thank you.

Hi Taft Properties,

Your account associated with this email address jotform@taftproperty.com.ph has been reactivated. You can now upgrade using this link. Can you try through the link provided and let us know if you can do it?

Give it a try and let us know how it goes.

Dear Jotform Customer Service,

We are still not able to proceed with our UPGRADE subscription plan using the link provided.

For your immediate assistance, please so we can proceed with our subs plan upgrade.

Thank you!

Hi Taft Properties,

Thanks for sharing the screenshot. I'll notify the relevant team, so please continue to monitor this support ticket for updates.

We appreciate your patience.

Dear JotForm Customer Support,

We are experiencing the same credit card error and we can't process our JotForm service plan.

Even if we use the LINK that you provided we can't process the payment.

Please please help us on this, many thanks!

Hi Taft Properties.

We understand that you're unable to upgrade the account to a paid subscription. Rest assured, we'll do our best to resolve this. After reaching out to the relevant team, they've provided this direct link to purchase the subscription, so please use it with the following options below:

1. Use a different browser, either a private window or incognito mode.
2. Use a different device.
3. Use a different network/internet connection.

If you have questions, please let us know.