Uploading of CV template to mass send email with reminders

Hi Jotform,

I constantly encounter issues uploading my CVS files for multiple email users. I have followed the instructions on the link: https://www.jotform.com/blog/survey-follow-up-email/ downloaded the CVS template provided by the site and an error message popped up that my CVS file has an error.

It can capture the multiple @example emails in the dummy template downloaded. But when I replace all the fake emails with actual emails, the file is not recognised.

Please let me know directly if it is an issue that can or cannot be resolved as I do not wish to spend most of my time figuring out the functions of Jotform.

Thank you

Hi EON_Consulting,

Thank you for reaching out to Jotform Support. Can you please tell us more details about specific issues with multiple users getting related to CSV emails? You can also send us a screenshot if you have one. Here's a guide on how to post screenshots to our Support forum.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hi Jotform Support,

• Error as shown:
  
• Downloaded the template from the source itself
  
• The file information shown in the CSV file I've uploaded.

Hi EON_Consulting,

I've cloned your form and tested it but I was not able to replicate the issue. Check out the screenshot of my results:

When you edit the sample file can you please save it as a separate CSV file and then try it again? Meanwhile, I've gone ahead and cleared your form cache to refresh your form.

Give it a try and let us know how it goes.

Hi Jotform support,

Can you provide an email for me to send my file? I have done a screen recording of how I did it but I can't upload it here.

Hi EON_Consulting,

Please upload your file on Google Drive and share the public link with us, or use this demo form. In the meantime, I've tested uploading a test CSV file and the email addresses in it were successfully uploaded as recipients on my form.

Once we hear back from you, we'll be able to help you with this.

Hi,

Can you attempt to delete all the recipient in the sample folder and just indicate my email : andy_koh@eon.com.sg to see if you face the error like me. Just my email and nothing else.

Thanks

Hi EON_Consulting,

Thanks for getting back to us. I'm sorry to hear that you're having difficulties uploading a CSV file to mass send emails. I tried it on my end, and it was working properly. Please have a look at the following screencast.

If you're still having difficulties uploading the CSV file, please share with us a screen recording that will help us understand what’s happening.

Let us know if there's anything else we can do for you.