Account Has Run Out and I Upgraded My Plan

I signed up for an annual account in September last year and I've just received a notification that my account has run out ... and that I need to upgrade to have it up and running... I signed up for an annual subscription Silver and have now noticed that It should only have asked me for the new subscription in September and not in June .... So I am owed the difference paid back to me for the last payment.... I paid $400 for the year last Septmber and i have not had the last 3 months .

Please confirm

Thanks

Brett

Hi Brett,

Thanks for reaching out to Jotform Support. The reason you received a notification that your account has run out is because you reached your submissions limit allocated for the month. You can either wait until the submissions limit counter resets to zero on the first day of the following month or upgrade to any of the available paid plans to increase your submissions limits immediately.

In your case, you upgraded and signed up for an annual Silver plan subscription. That's why, even though you subscribed to a Bronze account in September last year, it gave you an option to upgrade because you exhausted your monthly limit.

We also have guides about Understanding Your Account Usage and Limits and Features and Pricing that you can check out.

Let us know if you need any more help.