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philip49Asked on October 15, 2018 at 1:22 PM
Hello,
I'm looking for jotform to serve as the front-end to post tickets in our OTRS ticket system. If I can set e-mail headers in de mail sent from jotform I can post the ticket in the correct queue.
example of a e-mail header
X-OTRS-Queue: Hardware::Computers
Is this possible?
Philip
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Richie JotForm SupportReplied on October 15, 2018 at 2:42 PM
To clarify, do you want to change your subject notification email address?
Go to your settings>emails>notification then change the email subject.
Then save the form.
Hope this information helps.
If you need further assistance, please let us know.
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philip49Replied on October 16, 2018 at 2:52 AM
No I want extra mailheaders. There are the usual headers like Subject, From, Date, To, ...
but I want to add additional headers (X-OTRS-xxxx).
Thanks
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DonaldHagReplied on October 16, 2018 at 9:04 AM
Unfortunately, adding extra mail headers to the email is not possible. There is no extra field in Notifications or Autoresponders for adding additional headers.
There are other ways to receive data into OTRS such as;
- Using Jotform API. You can make custom solutions that would allow you to modify how your forms work.
Refer to the API here: https://api.jotform.com/docs/
- You can also set up a webhook: https://www.jotform.com/help/245-How-to-Setup-a-Webhook-with-JotForm
- In addition, you can send the data as Post data: https://www.jotform.com/help/213-Send-Submission-Data-via-Post-Method-and-Thank-You-Settings