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RIde2Asked on October 14, 2018 at 6:10 PM
I have a dropdown menu on my form. The dropdown works perfectly on the desktops and Android phones, but on iPhones the dropdown doesn't "dropdown" so that a menu item can be selected. Can you help?
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jonathanReplied on October 14, 2018 at 6:33 PM
Can you please clarify which Dropdown menu it was not working on your form https://www.jotform.us/form/81785507684167
Was it the "Select Holiday Experience" field?
We need to get clarity on the issue so we can identify the right fix needed.
When I reviewed the embedded form on your website, I also found an issue with the embed code. I think the embed code is causing issue when using mobile browser.
What I suggest you try doing also first is to remove the currently embedded form and re-embed again on your website using its Iframe embed code.
User guide: Getting the Form iFrame Code
You can test again on your iPhone browser after you have re-embedded the form on the website.
Let us know if issue remains.