I'm stuck trying to populate a form via URL using the prepopulate link.

  • valeriematthews
    Asked on June 19, 2024 at 11:31 PM

    I go to prepopulate.jotform.io, click Populate Fields, then Allow. Then I click Choose Form, select a form in the Form Picker, and click Continue. It keeps going back to the screen with the Choose Form button. How do I get past this?

  • Rene JotForm Support
    Replied on June 19, 2024 at 11:38 PM

    Hi Valerie,

    Thanks for reaching out to Jotform Support. When I checked and tested the page, everything worked fine the way it was supposed to. Take a look at the screenshot below to see my results:

    Im stuck trying to populate a form via URL using the prepopulate link Screenshot 20

    Can you please try logging out from your account and then clear your browser caches and cookies before logging in again to see if that would resolve the issue? If the same thing happens again, can you please take a screenshot of your console report so that we can better assist you?

    Give it a try and let us know how it goes.

  • valeriematthews
    Replied on June 19, 2024 at 11:51 PM

    Thanks for the quick response. I logged out, cleared the cache, logged back in and tried again. Same thing happens.

    Is this what you need?

    Im stuck trying to populate a form via URL using the prepopulate link Screenshot 20

  • Waqas JotForm Support
    Replied on June 20, 2024 at 12:14 AM

    Hi Valerie,

    Can you try to change your browser, such as Chrome or Incognito? You can also prepopulate Form Fields via URL Parameters.

    Give it a try and reach out again if you have any other questions.

  • valeriematthews
    Replied on June 20, 2024 at 9:56 AM

    I tried this in both Edge and Chrome and the same thing happened. Here's the console log from Chrome.Im stuck trying to populate a form via URL using the prepopulate link Screenshot 20

  • Kyle JotForm Support
    Replied on June 20, 2024 at 10:17 AM

    Hi Valerie,

    Thanks for getting back to us. Can you share more details from the console log, such as any other error messages or warnings? This will help us pinpoint the problem. As a workaround, you can use URL parameters to prepopulate form fields.

    Give it a try and let us know how it goes.

  • valeriematthews
    Replied on June 20, 2024 at 11:17 AM

    Yeah, I think I'll stick with constructing the URL manually; that's simple enough. But here's the entire contents of the console log. Let me know if you need anything else.


    protoplus.js:1678 [Deprecation] Listener added for a 'DOMNodeInserted' mutation event. This event type is deprecated, and will be removed from this browser VERY soon. Usage of this event listener will cause performance issues today, and represents a large risk of imminent site breakage. Consider using MutationObserver instead. See https://chromestatus.com/feature/5083947249172480 for more information.

    (anonymous) @ protoplus.js:1678

    populateFields.js?ver=0.09765600%201718891515:171 Uncaught TypeError: Cannot read properties of null (reading 'observe')

       at Object.secureListener (populateFields.js?ver=0.09765600%201718891515:171:23)

       at Object.setup (populateFields.js?ver=0.09765600%201718891515:103:14)

       at HTMLDocument.<anonymous> (populateFields.js?ver=0.09765600%201718891515:7:8)

       at HTMLDocument.responder (jotform.js?3.1.1550:570:61)

       at fire (jotform.js?3.1.1550:595:9)

       at HTMLDocument._methodized [as fire] (jotform.js?3.1.1550:60:166)

       at HTMLDocument.fireContentLoadedEvent (prototype.js:5854:14)

    Error with Permissions-Policy header: Unrecognized feature: 'ch-ua-form-factor'.

    FormPicker.js?ver=0.09765600%201718891515:641 Existing forms detected Array(2)

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    populateFields.js?ver=0.09765600%201718891515:504 Uncaught TypeError: Cannot read properties of undefined (reading 'source')

       at Object.onComplete (populateFields.js?ver=0.09765600%201718891515:504:48)

       at Jsonp.<anonymous> (jotform.js?3.1.1550:723:250)

       at jotform.js?3.1.1550:54:201

    onComplete @ populateFields.js?ver=0.09765600%201718891515:504

    (anonymous) @ jotform.js?3.1.1550:723

    (anonymous) @ jotform.js?3.1.1550:54

    populateFields.js?ver=0.09765600%201718891515:504 Uncaught TypeError: Cannot read properties of undefined (reading 'source')

       at Object.onComplete (populateFields.js?ver=0.09765600%201718891515:504:48)

       at Jsonp.<anonymous> (jotform.js?3.1.1550:723:250)

       at Jsonp.onError (jotform.js?3.1.1550:54:201)

       at Jsonp.<anonymous> (jotform.js?3.1.1550:724:679)

       at jotform.js?3.1.1550:54:201

    onComplete @ populateFields.js?ver=0.09765600%201718891515:504

    (anonymous) @ jotform.js?3.1.1550:723

    (anonymous) @ jotform.js?3.1.1550:54

    (anonymous) @ jotform.js?3.1.1550:724

    (anonymous) @ jotform.js?3.1.1550:54

    populateFields.js?ver=0.09765600%201718891515:504 Uncaught TypeError: Cannot read properties of undefined (reading 'source')

       at Object.onComplete (populateFields.js?ver=0.09765600%201718891515:504:48)

       at Jsonp.<anonymous> (jotform.js?3.1.1550:723:250)

       at jotform.js?3.1.1550:54:201

    onComplete @ populateFields.js?ver=0.09765600%201718891515:504

    (anonymous) @ jotform.js?3.1.1550:723

    (anonymous) @ jotform.js?3.1.1550:54

    populateFields.js?ver=0.09765600%201718891515:504 Uncaught TypeError: Cannot read properties of undefined (reading 'source')

       at Object.onComplete (populateFields.js?ver=0.09765600%201718891515:504:48)

       at Jsonp.<anonymous> (jotform.js?3.1.1550:723:250)

       at Jsonp.onError (jotform.js?3.1.1550:54:201)

       at Jsonp.<anonymous> (jotform.js?3.1.1550:724:679)

       at jotform.js?3.1.1550:54:201

    onComplete @ populateFields.js?ver=0.09765600%201718891515:504

    (anonymous) @ jotform.js?3.1.1550:723

    (anonymous) @ jotform.js?3.1.1550:54

    (anonymous) @ jotform.js?3.1.1550:724

    (anonymous) @ jotform.js?3.1.1550:54


  • Harshad_P JotForm Support
    Replied on June 20, 2024 at 11:43 AM

    Hi Valerie,

    Thanks for sharing the console report. Before I escalate the issue to our developer's team, can you please create a screen recording of the issue and upload it to Google Drive or Loom and share the public link with us as this will help up troubleshoot the issue and find a solution.

    Once we hear back from you we can move forward with a solution.

 
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