Jotform Subscription: How to Cancel my plan and get a refund?

Hi, I noticed I got charged under this account however it should not be active as I have a new account with your company under a different email that I am being charged monthly for. Can you please either refund me or use the yearly credit on my other account instead so I am not being charged monthly?

Hello Rachel,

Thanks for reaching out to Jotform Support. I understand that your old Jotform account was renewed for another year. If this is your old Jotform account, please note that you can downgrade your subscription to Starter through your account settings. But it should be done on the Desktop version of Jotform, rather than the mobile app. Let me show you how it's done:

1. On your My Forms page, hover your mouse over your avatar in the top-right corner and click on Settings.

2. Under the Billing tab, click on Change Plan.

3. Click on the Downgrade button to switch to the Starter (Free) Plan.

There will be a pop-up window with some extra information about the downgrade. Please follow those instructions to continue with the cancellation. We also have a guide about How to Cancel your Subscription that you can check out. 

Now, to request a refund for your latest invoice, please open this link, and complete the form. After looking into your request, you'll receive an email from our team member. When you have been refunded, your account will be downgraded back to the Starter Plan and no more payments will be incurred.

Reach out again if there’s anything else we can help you with.