-
anaisgil2404Asked on October 11, 2018 at 9:27 PM
-
David JotForm Support ManagerReplied on October 11, 2018 at 9:32 PM
Is the user receiving an error message? I have checked the form, and it is currently in sandbox mode:
So, no real payment will go through. Let us know if you need more help.
-
anaisgil2404Replied on October 12, 2018 at 1:43 PMSo it needs to be changed to yes?
Get Outlook for iOS
________________________________
... -
AshtonPReplied on October 12, 2018 at 2:00 PM
Sandbox Mode should be set to No. This will ensure your payment integration is live.
-
anaisgil2404Replied on October 13, 2018 at 1:43 PMIm filling the form my self and there are two issues that I did not change
1) when I submit the form, if a field is missing it deletes everything, can you set up to save it and not delete it just have a warning message or something
2) The question, do you agree with our policies does not recognize that it has been checked I filled the forms three times I did check it!
Please help ASAP
Customer Service
We Write It - Canada
customerservice@wewriteit.ca
www.wewriteit.ca
________________________________
... -
DonaldHagReplied on October 13, 2018 at 2:54 PM
Please let us know what browser you are using to view the site. I have tested your form and am failing to replicate the issues you mention above on Firefox and Chrome browsers.
1) when I submit the form if a field is missing it deletes everything, can you set up to save it and not delete it just have a warning message or something
Your form is showing error messages for unfilled fields or incorrectly filled fields on my end.
Screenshot here:
2) The question, do you agree with our policies does not recognize that it has been checked I filled the forms three times I did check it!
The question is getting checked and looking at your submissions some of the answers to it are YES meaning users checked the field. If you would like to prevent the form from submitting unless the user fills in that section, make it a required field.
For further assistance, do let us know.